Tuesday, July 31, 2018

Do You Know What Your Residents Think About You? [SURVEY]

The NCAL Customer Relations Committee seeks to better understand how assisted living providers are staying on top of resident and family member satisfaction. Please take no more than 5 minutes to complete this online survey.

Your feedback will help guide the NCAL Customer Relations Committee in developing valuable resources that can help assisted living providers enhance their customer experience.

The survey will remain open until Friday, August 17.

The Quality Initiative for Assisted Living includes a goal to increase customer satisfaction, so that at least 90% of residents and/or family members are satisfied with their assisted living experience. The Quality Initiative aims to meet this goal by March 2021. Find more on the customer satisfaction goal, including resources and provider stories.

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