Wednesday, June 6, 2018

From Chaos to Focus: The Quality Initiative is Your Answer

Lyn Bentley, MSW

What was your first reaction when you heard about the AHCA/NCAL Quality Initiative? Did you wonder if the Washington, D.C., atmosphere (however you might choose to define that) had gotten into the heads of association leadership? No, it’s not about D.C. It is all about the survey, regulatory and payment changes that have been impacting long-term care at the state and federal level. We have heard from many members that “there is just too much going on – where do I start? How do I do it all? And, oh, by the way, the residents need my focus!”

We agree that times are challenging and we believe that focusing on the Quality Initiative goals will help you to have a plan for meeting many of the challenges.

Nursing Centers
The goals of reducing hospitalizations, increasing customer satisfaction, improving functional outcomes, and reducing antipsychotics are strongly related to your success with the following national priorities:
Instead of worrying about each program, network, requirement, and rating focus on the four goals to achieve success in all areas mentioned.

Assisted Living Communities
The goals of improving staff stability, improving customer satisfaction, reducing hospital readmissions, and reducing antipsychotics all play an important role by:
  • Preparing providers for possible reimbursement changes based on quality outcomes;
  • Focusing on current national priorities and key indicators of quality care;
  • Encouraging efficiency with health care dollars;
  • Promoting consistent data measurement with continuing tracking;
  • Highlighting the importance of goal setting with sustainable improvement; and
  • Fostering person-centered care
The bottom line is this: the Quality Initiative is definitely not “just another thing to do” and it isn’t “yet one more program.” It is a focal point that can keep you on track and help you to be successful in this changing world.

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