Wednesday, March 14, 2018

The Next Phase of the Quality Initiative for Assisted Living

NCAL has announced the next phase of the Quality Initiative for Assisted Living with updated targets to the same four focus areas. For the next three years, the Quality Initiative for Assisted Living aims to continue enhancing communities’ organizational success and resident outcomes. The four main goals are:

· Staff Stability: Reduce turnover among direct care staff to a rate of 50 percent or less

· Customer Satisfaction: At least 90% of customers (residents and/or family members) are satisfied with their experience

· Hospital Readmissions: Safely reduce hospital readmissions within 30 days of hospital discharges to a rate of 20 percent or less

· Antipsychotics: Safely reduce the off-label use of antipsychotics to a rate of 15 percent or less

The Quality Initiative for Assisted Living aims to prepare providers for their growing role in the long term care continuum—to be able to partner with other health care providers by demonstrating low-cost, high quality care. All the goals work in tandem. If you retain staff, you’ll be in a better position to safely reduce readmissions and antipsychotic use. That in turn, can increase customer satisfaction.

Learn more about why these goals are important and to access resources to help address each, visit

You can also take a deeper dive with our free webinar next month to learn more. Hear from the co-chair of the Quality Cabinet, the chair of the NCAL Quality Committee and NCAL quality staff about the goals, the resources and how to track your progress.

The NCAL Quality Initiative 2018-2021
Tuesday, April 10
3:30 to 4:30 p.m. Eastern
Learn more and register here

The Additional Challenge – Use LTC Trend Tracker

Progress on the past six years of the Quality Initiative for Assisted Living remains limited and mostly anecdotal. We know we can do better. The purpose of the Quality Initiative is to clearly demonstrate with concrete numbers how the assisted living profession is improving the lives of residents.

Assisted living members can input and track their progress on all of the Quality Initiative goals using AHCA/NCAL’s LTC Trend Tracker, a web-based, data collection tool. Using the online platform allows providers to compare their results to their peers at the local, regional and national levels, and helps providers get recognized for their efforts (e.g., Quality Initiative Recognition Program, AHCA/NCAL Quality Awards Program).

(Not sure if your organization uses LTC Trend Tracker? Email and request the name of your account administrator.)

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