Monday, March 12, 2018

New CoreQ Website

coreQ@ahca.org

Earlier this year, the American Health Care Association and National Center for Assisted Living (AHCA/NCAL) launched a new website to help long term and post-acute care providers administer CoreQ. 

Developed by a team including Nicholas Castle, Ph.D., AHCA/NCAL, and providers with input from customer satisfaction vendors and residents, CoreQ is a set of five customer satisfaction measures for skilled nursing care centers (SNCCs) and assisted living communities (ALs) to use to assess satisfaction among patients, residents and their families. The measures capture short-stay and long-stay resident and family data for SNCCs, and resident and family data for ALs.

The website includes resources such as a CoreQ Technical Manual as well as a list of customer satisfaction vendors that have adopted CoreQ and can upload member CoreQ data to LTC Trend Tracker.

As part of AHCA/NCAL's metric-based Quality Initiative to improve quality care, CoreQ allows providers across long term and post-acute care settings to measure overall customer satisfaction with a uniform set of questions. In 2016, the National Quality Forum (NQF) endorsed three of the five CoreQ measures for SNCCs through extensive testing and evaluation of the measures' reliability and validity.

We also have the following updates and reminders for LTC Trend Tracker users regarding uploading your CoreQ data:
  • For the Assisted Living Measures upload file and all CoreQ upload files (Assisted Living, Long-Stay Skilled, and Short-Stay), we have updated the year column to reflect 2018. Please make sure to download the updated version from LTC Trend Tracker and that you are using the correct file. 
  • If you are uploading your CoreQ data, ask your vendor to upload it on your behalf.
  • Remember to visit the LTC Trend Tracker Resource Center here to access how-to videos and documents to help you upload your data.
If you have any questions or concerns regarding LTC Trend Tracker, please let us know at help@ltctrendtracker.com.

For more information about CoreQ, visit the new website here. Please email coreQ@ahca.org if you have any questions or need assistance.  

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