Tuesday, August 29, 2017

Quality Initiative Series Webinar on Customer Satisfaction


Webinar: “Customer Satisfaction: Strive for the Best” - Part 7 Quality Initiative series
  September 20, 2017 – 3:00 pm – 4:00 pm Eastern

How do you ensure your customers are going to be positive about their experience in your nursing center? Is it more important that they are satisfied with their care, that they enjoy themselves while in your center, or that they know you care about them?

Each of the above matters significantly - but there's more to customer satisfaction than that. 

Join this webinar on September 20 with presenter Hari Namboodiri, Regional Vice President for Senior Care Centers in Texas, and acquire key steps you can take right now that will help ensure your residents have the best possible experience in your nursing center. Their positive experiences can result in the best advertising that money can’t buy- word of mouth recommendations.

Hari has been working in health care and long term care since the 1990’s. His commitment to valuing people and making everyone know how important they are is a key driver through all his professional an volunteer work. This webinar will introduce you to Hari’s approach to customer service, customer satisfaction and customer experience.

Hari says, “Let us make a difference in people’s lives, let us live with a purpose.  Let us celebrate and say WOW when we extend a helping hand to people who need to take care of their health.” He emphasizes the need to see what things we can do that are “out of the box” to make a difference in quality of care and quality of life delivery to the individuals living in our nursing centers.

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