Webinar: “Customer Satisfaction:
Strive for the Best” - Part 7 Quality Initiative series
How do you ensure your customers are going to be positive
about their experience in your nursing center? Is it more important that they are satisfied with their care, that they enjoy themselves while
in your center, or that they know you care about them?
Each of the above matters significantly - but there's more to customer satisfaction than that.
Join this webinar on September 20 with presenter Hari Namboodiri, Regional Vice President for Senior Care Centers in Texas, and acquire key steps
you can take right now that will help ensure your residents have the best
possible experience in your nursing center. Their positive
experiences can result in the best advertising that money can’t buy- word
of mouth recommendations.
Hari has been working in health care and long term care since the
1990’s. His commitment to valuing people and making everyone know how
important they are is a key driver through all his professional an volunteer
work. This webinar will introduce you to Hari’s approach to customer
service, customer satisfaction and customer experience.
Hari says, “Let us make a difference in people’s lives, let
us live with a purpose. Let us celebrate and say WOW when we extend a
helping hand to people who need to take care of their health.” He emphasizes
the need to see what things we can do that are “out of the box” to make a
difference in quality of care and quality of life delivery to the individuals
living in our nursing centers.
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