Wednesday, January 18, 2017

Behold the Power of Data - Learn more about LTC Trend Tracker for AL and Improving Customer Satisfaction

Lindsay Schwartz

Join us in Orland for the 2nd Annual Quality Summit and attend a session focused on using data to improve quality in assisted living. Pegg Connorton, MS, with Covenant Retirement Communities will present on resident satisfaction, part of the NCAL Quality Initiative. Connorton will talk about understanding the story your data is telling you including how to improve satisfaction scores and how to use the CoreQ. AHCA/NCAL Staff, Lindsay Schwartz and Lonnita Belk will discuss the resources to help your assisted living organization harness the untapped power of data you collect, focusing on LTC trend Tracker and the newly added measures for assisted living. With these two sessions, attendees will learn how they can utilize data effectively to improve quality in their assisted living.

No comments:

Post a Comment