By Altercare Post-Acute
Rehabilitation Center
When Altercare Post-Acute
Rehabilitation Center (APRC) in Kent, Ohio, earned the American Health Care
Association and National Center for Assisted Living (AHCA/NCAL) 2016 Gold –
Excellence in Quality Award, the distinction honored years of continual process
refinement and quality program enhancements.
Based on the core values and
criteria of the nationally recognized Baldrige Performance Excellence Program,
the AHCA/NCAL
National Quality Award Program challenges member providers to achieve
performance excellence through three progressive levels—Bronze, Silver, and
Gold. At this level, recipients have invested multiple years in mastering
and applying the rigorous quality improvement standards of the Baldrige
Criteria to achieve superior results in the areas of leadership, strategic
planning, customer and workforce focus and operations and knowledge management.
The center is part of
Altercare of Ohio, a family-owned company operating 21 nursing care and
rehabilitation centers in Ohio and Michigan. It is the second Altercare
facility to receive the Gold designation, and among the elite 31 centers of the
13,000 facilities nationwide to reach this level of quality recognition since
1996. Erin Fromwiller, Administrator, Altercare Post-Acute Rehabilitation
Center, shares insight on their road to gold in a Q&A here.
Below is an excerpt.
Do you
think Altercare is better prepared for the current long term and
post-acute care landscape today than five years ago?
Absolutely. Altercare is
more agile and set up with solid systems to improve key work processes. As
a result of the quality improvements, APRC has led the market in skilled
occupancy percentages, is aligned with four major hospitals, participated in Model
2 and Model 3 bundling, had three consecutive deficiency free health surveys
and maintained a five-star QM and overall five-star rating with the Centers for
Medicare and Medicaid Services.
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