Friday, July 15, 2016

7 Things to Know About The Quality Award Program

There are a lot of things to know about the AHCA/NCAL National Quality Award Program. For instance, that it is based on the Baldrige Criteria for Performance Excellence and organizations that follow these criteria are more successful than national comparisons.

Below are seven things that you should know about the Quality Award Program.

  1. Our research shows that Silver and Gold recipients have better outcomes in quality performance metrics, Five-Star ratings, and business outcomes. Check out the new Quality Award Fast Facts here.
  2. Applicants do not have to wait until the fall to start working on the Quality Award applications. In fact, organizations can always be working in implementing changes in their organization so that they can meet the demands of the criteria. Check out our Why wait, start now! blog post for more information on what you can do today to start or continue your Quality Award journey. 
  3. The Quality Award Program is not just for skilled nursing care centers; the criteria are equally applicable to assisted living communities. The criteria are designed to help any organization reach performance excellence by focusing on their strengths and addressing their opportunities for improvement. Still skeptical, just take a look at our 141 Bronze and 9 Silver assisted living Quality Award recipients from 2016. 
  4. Sometimes it takes a center more than one try to achieve an award level and that is okay! The Quality Award Program is a continuous performance improvement journey. So, an organization may have to take a break and address their opportunities for improvement after receiving one level of achievement before they proceed to the next level of recognition. This is all part of the journey so don’t get discouraged if you don’t get to the Gold in three years. 
  5. Application packets for the 2017 cycle will be published here on August 2nd, 2016. Stay tuned!
  6. If you’ve a achieved a Bronze or Silver award, you have three years to apply for the next award level (Silver or Gold) before being designated as a “past recipient”! Be sure to check out the recertification policy here.
  7. Quality Award staff is always available and willing to respond to member questions. The best way to contact us is via email at We are here to help you join the ranks of the over 4,000 Quality Award recipients!

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