Wednesday, April 13, 2016

NCAL Releases 2015 NCAL Performance Measure Survey Results

Lindsay Schwartz

In 2015, NCAL members had the opportunity to complete the 6th annual NCAL Performance Measure Survey online. The results of the survey demonstrate some of the ways NCAL members are achieving the four Quality Initiative goals.

Over 96% of respondents had a missions statement and over 90% measure resident satisfaction. Improving staff stability starts with measuring satisfaction and almost 85% of respondents are measuring staff satisfaction. Find out more about the survey and the results on the NCAL website.

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