Wednesday, January 13, 2016

Quality Award Journey: Brandon Oaks Assisted Living

Nicole Bruch, Corporate Marketing Coordinator, Virginia Lutheran Homes, Inc.


In 2014, Brandon Oaks Assisted Living received the Bronze Quality Award and thus began the journey to gold. Most recently, in 2015, we were awarded the Silver Quality Award. While the Bronze Award application was difficult in a sense because we had to take an introspective look at our own organization to see what we did well and what needed improvement, Silver was even more difficult. We had to look at our own practices, patterns and results then compare them with facilities like ours.

From our experience compiling data for the Bronze Award, we were able to better keep our data current and accurate for the Silver Award, monitor patterns and change our processes to better serve our residents. Our greatest hurdle during the Silver Award process was finding comparative data for other assisted living facilities. There are many sources of data for hospitals and long term care facilities, but very narrow for assisted living. What we could find was limited and therefore restricted our ability to use other points and results in our application. Nonetheless, we were able to complete a successful application and learn more about the strengths, and weaknesses, of our organization.

Although we were the only assisted living facility in Virginia to be awarded the Silver Quality Award in 2015, we hope more assisted living facilities will begin to apply. Not only would it be a benefit to their organization, it would help all other facilities applying by adding more comparative data that would be available. In addition, the Quality Awards are proof of improvement, and a testament to the importance of quality care and enhancement of the lives of assisted living residents.

In the future we will be applying for the Gold Award to further our dedication to our residents and to externally build trust within the greater community. Applying for these quality awards have pushed our management and staff to do more. Do more for the residents, employees and families to fully encompass, and better, all aspects of life in an assisted living facility.

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Applications for the 2016 Quality Awards Program closes on Thursday, January 28 at 8pm EST. Find resources for each level.

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