Administrator Nicholas Weight of Oakridge Gardens Rehabilitation and
Memory Center, a 2014 Bronze Award recipient, describes how the Baldrige
Performance Excellence Criteria has assisted his organization in their
improvement journey.
Background
Oakridge Gardens Rehabilitation and Memory Center, located in Menasha,
WI, began our journey in an effort to advance our organization by utilizing a
proven best practice approach, the Baldrige Criteria. Our main goals were to
improve the quality of clinical care we provided, learn more about our customers
and their desires, and become more systematic in our work processes.
Strategies the Organization Took to Improve
Prior to beginning our Quality Improvement Journey, we made decisions
based on gut feeling, financial impact, and day to day issues that came up.
Since beginning this journey, we have since moved away from those past habits
and moved toward, although not totally there yet, a more predictable and
expected outcome, based on data driven decision making and systematic review of
problems. To create sustainability of our work and plan for future work, we now
monitor all of our Key Performance Measures monthly through our Campus
Leadership Team Meetings and benchmark ourselves against the state and national
averages to determine if we need to address an issue prior to it becoming a
problem. We have set up an in depth QAPI program that demands accountability
through monthly, quarterly and annual assurance and improvement meetings. These
meetings include not only our Campus Leadership Team but also floor staff from
all departments, residents, and even family members. READ MORE.
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