Wednesday, October 28, 2015

CoreQ is now available on LTC Trend Tracker!

Lindsay Schwartz, Ph.D.

The AHCA/NCAL new customer satisfaction measure, the CoreQ is now available to upload in LTC Trend Tracker. AHCA/NCAL has developed this short customer satisfaction questionnaire in order to have a satisfaction quality measure for use as part of the AHCA/NCAL Quality Initiative.

This questionnaire has been independently tested as a valid and reliable measure of customer satisfaction across long-term care providers. No other measure like this exists and AHCA/NCAL is pleased to share this with our members.

AHCA/NCAL is working with many of the customer satisfaction survey vendors to add the 3-4 CoreQ questions to their existing questionnaires or administer just the CoreQ questionnaire. A list of vendors who have added the CoreQ to their questionnaires can be found at the AHCA or NCAL Quality Initiative websites. If you do not see your vendor listed, we encourage you to ask them to add these questions to their questionnaire or to contact Lindsay Schwartz (lschwartz@ncal.org) if they have questions. If you don’t currently use a vendor to collect customer satisfaction, don’t worry - you can still participate and find information on how to do so on our Quality Initiative websites.

To learn how to upload your CoreQ results, please refer to our help document on the LTC Trend Tracker Resources webpage.

For more information about this questionnaire and satisfaction measure you can visit the AHCA or NCAL Quality Initiative website. 

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