Foundational to the 2015-2018
AHCA Quality Initiative are the core principles of two approaches known as the
Baldrige Performance Excellence Criteria and Quality Assurance/Performance
Improvement (QAPI). In order to achieve
and sustain the Quality Initiative goals and drive overall business success, an
organization must engage in a systematic performance improvement model, such as
Baldrige or QAPI.
As you and your team review the goals of the new Quality Initiative as outlined in the Quality Initiative Fact Sheet, consider the systems and processes you have in place to support continuous improvement. Reflect on:
· How the organization can further improve serving the customer who is recognized as the driver of the work of the organization;
· Clarity of direction set by leadership to consistently deliver value;
· Utilization of strategy to focus priorities;
· Empowerment of motivated, willing and eager workforce to make decisions and suggest improvements;
· Effectiveness of work processes that do not create rework;
· Use of data to monitor progress and support decisions;
· Whether the organization efforts are guided by the organization’s mission, vision and values.
Enjoy the Journey!
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