Wednesday, May 13, 2015

Assisted Living: Take the (Next Step of the) Initiative! 

NCAL has announced the next phase of the Quality Initiative for Assisted Living and renewed the four goals for three more years. The Quality Initiative for Assisted Living aims to enhance communities’ organizational success and resident outcomes. The four main goals are:
  • Staff Stability: Keep nursing and direct care staff (RNs, LVN/LPNs, aides) turnover below 40% through March 2018.
  • Customer Satisfaction: At least 90% of customers (residents and/or family members) are satisfied with their experience through March 2018.
  • Hospital Readmissions: Safely reduce hospital readmissions within 30 days of hospital discharges by 15% by March 2018.
  • Antipsychotics: Safely reduce the off-label use of antipsychotic medications by 15% by March 2018.
Assisted living communities already excelling with low hospital readmission and antipsychotic usage rates are encouraged to maintain their rates for both areas at or below 5 percent.

Learn how to get started on the next phase of the Quality Initiative for Assisted Living. You can also join us for a webinar on Tuesday, May 19 to learn more.

NCAL offers reporting mechanisms for providers to ensure their progress on these goals. Member communities can track their staff turnover rates through the association’s online tool LTC Trend Tracker.

Most assisted living communities use an external vendor to conduct their customer satisfaction surveys. However, AHCA/NCAL is putting forth a set of core satisfaction questions, “CoreQ” for endorsement by the National Quality Forum to set a profession-wide standard. Communities are encouraged to work with their satisfaction vendor to incorporate CoreQ into their surveys, in order to soon compare themselves to their peers.

NCAL also offers specific resources for each goal to aid providers in their quest to address the focus areas.

To access those resources or to learn more, please visit

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