Tuesday, May 27, 2014

A Guide to Staff Stability for Leaders: A Competency-Based Approach

Marguerite McLaughlin

Susan C. Eaton
When Susan Eaton, Ph.D. (MIT-Sloan School Business & Labor Relations & Kennedy School) was coaxed by friends to put her labor and human resource research skills to work on behalf of the long term care community, she had no idea what she was in for! This work gave her the opportunity to explore the differences between low and high turnover nursing centers that draw from within the same labor pool and neighborhoods. What she discovered was startling! The critical element to staff stability could be summed up in one simple word, MANAGEMENT! This was the secret between the high and low turnover centers. She went on in 2002 to complete a Centers for Medicare & Medicaid Services (CMS) funded study, What a Difference Management Makes!

Though Susan C Eaton passed away at 43 from Leukemia in 2003, she left us a powerful legacy (and recipe book of best practices). She identified for us the consistent elements practiced by centers with low turnover. Their unique practices in five key areas are:
  1. high quality leadership throughout the organization (from the boardroom to the break room);
  2. valuing staff day to day in practice, word and deed;
  3. high performance-high commitment human resource policies;
  4. work systems aligned with and serving organizational goals; and 
  5. sufficiency of staff and resources to care humanely. 
Using Dr. Eaton’s study, AHCA created “A Guide to Staff Stability for Leaders: A Competency-Based Approach” (member-only content; login required) which identifies the competencies leaders would demonstrate to support staff stability and reduce turnover. It is developed using a competency based approach which, essentially, identifies the knowledge, skill or attitude necessary to perform at the highest level in each of the five areas identified by Susan C Eaton.

Centers that have used it cited it as a practical and versatile tool that can be used in many ways-from self-assessment to QAPI resource. If you have questions or would like to talk more about the resource, contact Marguerite McLaughlin.

If you would like to read more about the late Susan C. Eaton or her work, here are some useful links:

No comments:

Post a Comment