Tuesday, September 4, 2012

A Gold for Golden LivingCenter-Continental Manor

AHCA/NCAL was proud to recently announce two prestigious Gold Award recipients for our National Quality Award program this year—one of which is Golden LivingCenter - Continental Manor located in Abbotsford, WI.  At the 78-bed facility, their motto is “dedicated to providing compassionate, individualized care to all of our patients and residents from the moment of admission.”  Skilled services at Golden LivingCenter - Continental Manor include speech therapy and stroke rehabilitation, while other special services include Alzheimer’s and dementia care.  In addition, Continental Manor prides itself on providing great amenities for their patients such as a library, appealing dining experiences, and available private rooms.

The Baldrige Performance Excellence Program criteria was used for scoring guidelines which focused on evidence of learning, integration, systematic approaches, and strength of the improvement process.  Continental Manor scored highly in many areas, one of which was leadership.  Examiners found that Continental Manor had a well-deployed, effective system for how senior leaders guide the organization as well as an effective systematic approach to governance and societal responsibilities.  Another area the facility excelled in was Customer Focus—they were found to emphasize feedback from residents as well as having an operative process in place for determining levels of satisfaction among residents and stakeholders. The facility’s main strengths included patient-centered care, operational process effectiveness results, emergency preparedness, and strategy implementation.

High customer satisfaction and staff engagement in addition to strong leadership helped propel Continental Manor to the gold level.  Congratulations, Continental Manor! We’ll look forward to presenting your Gold Award in person at the closing session of the 63rd AHCA/NCAL Convention & Expo in Tampa, FL.

Does your facility have a unique commitment to quality? The 2013 application process for our National Quality Awards is now underway! Start the journey here.

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