Friday, February 24, 2012

Self-Imposed Targets, For Good Measure

You can’t hit a target if you don’t know what it is. At least that’s what Anthony Robbins, famed life and personal development coach said in his best-selling book, Unlimited Power.  While this may phrase may sound like common knowledge to some, it’s a great reminder of the importance of not only setting measureable goals, but sharing them with others.

Apply this concept to the long term care world, and you have AHCA/NCAL’s new Quality Initiative. While individual skilled nursing centers and assisted living communities already have quality advancement programs in place, The Initiative is a collective effort by the long term and post-acute care community to aggregate that work into a larger context.

So how does it work? With a mix of goals, deadlines and practical resources, skilled nursing centers and assisted living communities can tackle the following four targets:

• Reduce Hospital Readmissions: By March 2015, reduce the number of hospital readmissions within 30 days during a SNF stay by 15 percent.

• Increase Staff Stability: By March 2015, reduce turnover among nursing staff (RN, LPN/LVN, CNA) by 15 percent.

• Increase Customer Satisfaction: By March 2015, increase the number of customers who would recommend the facility to others up to 90 percent.

• Reduce the Off-Label Use of Antipsychotics: By December 2012, reduce the off-label use of antipsychotic drugs by 15 percent.

While the Initiative is just getting started (announced this week at the AHCA/NCAL Quality Symposium), AHCA/NCAL members already have a number of tools at their fingertips, including LTC Trend Tracker and the Quality Award Program.

Read more about the AHCA/NCAL Quality Initiative on page 38 in the March edition of Provider, or check it out online.

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