Monday, September 19, 2011

Assisted Living Wins Big in Vegas

Chief Richard Picciotto (left) with NCAL Day 
attendee Van Moore
The AHCA/NCAL 62nd Convention & Expo kicked off with a bang on Sunday with a number of activities that kept attendees bustling around the halls of Mandalay Bay. Both NCAL Day and DD Day had a full agenda of general meetings, education sessions and a leadership training for not for profits. 

Early birds attending the NCAL opening session heard from Chief Richard Picciotto, the highest ranking firefighter to survive the World Trade Center attacks on 9/11. He detailed how he walked out of the collapse of the Trade Center towers and left the audience with the message that we all need to be united. 

The NCAL education sessions provided a great opportunity for assisted living providers to learn about the latest and greatest in culture change, leadership and customer service. Of note was "New Media and Older Adults: Bridging the Gap" session, which stressed that, when it comes to social media, everyone is doing it, just at different speeds. Futhermore, having an online strategy to engage older audiences is essential to staying relevant into today's 24 hour internet age.

Attendees received a special treat while enjoying a delicious lunch during the NCAL Awards Ceremony. The best and brightest in assisted living received a special salute and delivered heartwarming remarks that inspired all.

Ross Shafer, author of "Nobody Moved Your Cheese," entertained and invigorated the crowd at the NCAL closing general session. He challenged providers to stay creative in today’s unstable economic environment by serving today’s “on demand” customer. “If you don’t like change, you’ll hate extinction,” said Ross, as he shared practical tips to staying on top of consumer culture by staying focused, nimble and concentrated.

While today was mostly a set up day for exhibitors, tomorrow the Expo Hall will be buzzing with fun activities and cool giveaways. Be sure to check out the Expo Hall when it opens at 11:30AM with lunch. Don't forget to tweet about your Convention experiences using the official hashtag #ltc11.


  1. Great tips! Our facilities are winning national quality awards this week in Vegas! We are proud of all the great organizations getting awarded this week... and we all continue to learn what that takes.

  2. Thanks for sharing this information about assisted living. I am very impressed from your information. Your information is really informative for us.

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  3. Assisted living is when a relatively independent person needs long-term or short-term assistance in taking care of his personal and health needs. People in these types of situations generally move into an assisted living residence, where qualified professionals can help take care of the activities of their daily lives. Thanks a lot.