Thursday, February 10, 2011

Taking Steps Down Quality Lane

February 10, 2011

Next week, AHCA/NCAL will host the 3rd Annual Quality Symposium for long term and post-acute care providers in San Antonio, Texas. This annual event is designed to be highly interactive with idea sharing and plenty of networking opportunities. The program features over 20 individual sessions, provider poster sessions, and keynote speeches all focused on the goal of performance excellence.

A lofty goal for all health care providers, performance excellence doesn’t happen overnight. The Baldrige National Quality Award program -  the basis for the learning tracks for the symposium - defines quality and performance excellence as a journey. As providers are at different steps along their journey, the key to excellence is being willing to honestly assess where you are. The sessions are thus divided into 3 areas, to serve a broader audience:

•    Transition Sessions - for professionals who are new to the quality journey;

•    Commitment Sessions - for professionals who have examined their organizations and begun the process of implementing policies and practices to further their quality goals;

•    Advanced Sessions - for professionals who have achieved performance excellence and are looking for ways to sustain their gains.

As a real life example of excellence, the symposium will highlight the 2010 recipient of the  Gold - Excellence in Quality Award, Manchester Manor. Located in Manchester, Connecticut, this facility is a 126 bed skilled nursing center that provides rehabilitation services and complex sub-acute care. Get a sneak peek of their story by watching this video.


Are you on a quality journey? Stay tuned for more highlights on next week’s symposium.

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