Wednesday, November 24, 2010

A Leap Forward in Assisted Living Performance Management

November 24, 2010
By: Dave Kyllo, Executive Director, NCAL

The National Center for Assisted Living (NCAL) recently released the results of its Performance Measurement Initiative Surveys. This groundbreaking initiative establishes performance measures for consumers, policymakers and the assisted living profession.  Survey results show that many assisted living providers are using numerous ways to determine the quality of care and services being delivered to residents. The Initiative consists of 2 separate surveys, Performance Measures and Employee Vacancy, Retention and Turnover (VRT). Among the findings of the Performance Measures:
  • 98 percent of assisted living communities conducted criminal background checks on all new employees;
  • 91 percent of assisted living communities measured resident and family satisfaction; 
  • 94 percent had a licensed nurse available to staff and residents 24 hours per day;
  • 94 percent reviewed incident reports for residents;
  • 85 percent measured employee satisfaction.   
The VRT survey, a profession-wide survey that examined workforce stability, revealed that the overall retention rate for assisted living employees was 51 percent. The VRT provides a snapshot of the profession at a moment in time that may or may not reflect a national trend.

The Performance Measurement Initiative was developed to ultimately improve care by providing residents, family members and policy makers with tangible insight into an assisted living community’s operations. The Performance Measures survey was limited to NCAL members.
The surveys measured 10 operational areas dealing with resident and family satisfaction, employee satisfaction, resident occupancy rate, criminal background checks for new staff members, implementation of safety programs, and more.

NCAL will continue to issue this survey on an annual basis. To obtain a copy of the 2010 Assisted Living Performance Measures Survey Results or the 2009 Assisted Living Staff Vacancy, Retention, and Turnover Survey, contact Lisa Gelhaus.

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